Overview
BasicGate Gardening Courses collects minimal personal information to deliver coursework, provide support, and keep our service secure. We do not sell your personal data. Where we use service providers (for example, payment processors), they process data under contractual safeguards and industry-standard security controls.
Scope
This policy applies to basicgate.click and related course experiences, including account creation, course enrollment, customer support, and marketing communications you choose to receive.
Data we collect
- Account: name, email address, and a password hash (we never store your raw password).
- Course participation: progress markers, completion status, and materials you submit (for example, homework notes).
- Payments: handled by PCI-compliant providers; we receive limited transaction metadata such as status and receipt identifiers.
- Usage and device: session details, approximate location derived from IP, device and browser signals, and error logs to improve reliability and content quality.
- Support: messages you send us and any attachments you include.
Why we collect it (legal bases)
- To deliver the service (contract): create and maintain your account, deliver courses, process access.
- To improve and secure the platform (legitimate interests): prevent fraud, debug issues, maintain performance.
- To communicate (consent / legitimate interests): respond to inquiries; optional newsletters and updates.
- To comply with law (legal obligation): accounting, tax, and lawful requests.
Cookies and similar technologies
We use essential cookies to maintain sessions and keep the site secure. If analytics cookies are used, they are configured to minimize data collection and protect user privacy. Your cookie preference is stored locally (for example, in your browser storage) so we can remember your choice.
Data retention
We keep personal data only for as long as needed for the purposes described above:
- Account data: retained while your account is active and for a limited period after closure to address disputes, prevent fraud, and comply with legal obligations.
- Support communications: retained for customer service continuity and audit purposes.
- Billing records: retained as required by applicable financial and tax laws.
Data sharing
We may share data with:
- Service providers (processors): hosting, email delivery, payment processing, and analytics tools (when used) under appropriate agreements.
- Legal and safety: when required by law or to protect rights, safety, and security.
- Business changes: if we undergo a merger, acquisition, or asset transfer, with safeguards and notice where required.
International transfers
If data is transferred internationally, we use appropriate safeguards (such as standard contractual clauses where relevant) and limit access using least-privilege principles.
Data security
We apply encryption in transit (HTTPS) and implement access controls, least-privilege permissions, and monitoring. We also maintain operational safeguards such as regular reviews and system hardening. No system can be 100% secure; we continuously work to reduce risk.
Your rights
Depending on your location, you may have rights to access, rectify, delete, restrict processing, object, and export your data. You can submit a request using the form below. If you are an authorized agent, include proof of authorization in your details.
Request a copy of your data or manage your privacy rights
We typically respond within 30 days (may vary by jurisdiction).
Children’s privacy
Our courses are intended for adults. We do not knowingly collect personal data from children. If you believe a child provided us personal information, contact us and we will take appropriate steps.
Contact
Email: [email protected]
Phone: +1 (415) 555-0196
Mailing: BasicGate Gardening Courses, 2450 Greenway Ave, San Francisco, CA 94110, USA