Frequently Asked Questions
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How long do I have access? Access
You get lifetime access to the course materials, including future updates and new modules added to the curriculum.
Do you offer refunds? Payments
Yes. We provide a 14-day refund window if you’re not satisfied. No complicated steps—just contact support within 14 days of purchase.
Do I get a certificate? Certificate
Yes. After you complete the required modules, you receive a BasicGate certificate you can download and share.
Are start times localized? Schedule
All schedules auto-adjust to your time zone. You’ll see sessions and deadlines in your local time.
How do I contact support? Support
You can message us from the website footer or use the form on this page. Typical response time is within 1 business day.
Which devices are supported? Tech
Desktop, tablet, and mobile are supported. We recommend the latest version of Chrome, Safari, Firefox, or Edge for the best experience.
Can I download the lessons? Content
Some resources (checklists, templates, and PDFs) are downloadable. Streaming lessons remain in your account for access across devices.
Is my payment and account data safe? Security
We use secure, industry-standard processing for payments and apply best practices for account protection. For extra safety, use a unique password and a trusted device.
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